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Kay Ilka's avatar

Right. I get that. But is it that people don't think the system can be fixed, or that they just don't have the bandwidth to take that on? Or that this would take a long time to do, but they're focused on putting out fires? Also, which people? The public or the insiders? Do you envision this as something grassroots activists can promote to their own legislators, or what? Can you identify actionable steps?

Kay Ilka's avatar

Several thoughts come to mind.

Who has oversight of independent agencies, or do they by definition not have oversight? I see how you're trying to incentivize truth based on source of income. Freeing members of Congress to deliberate privately and giving them internal research support sound like great ideas that should have been happening a long time ago.

This reminds me vividly of a psychology study I read about (unfortunately, I have no memory of where) showing that jurors were more likely to base their deliberations on facts and evidence when they were allowed to review a case alone. The dynamics of having to discuss a case with other jurors influenced the outcome. I'm not surprised, because we've all seen how people behave in groups. There's always a guy who's the loudest person in the room, for example. Long story short: social influence is huge, especially in a closed system. If studies haven't been done by, I dunno, marketing companies, about the dynamics of differently sized groups, they should be done by the agency you're proposing for the purpose of improving operations.

Another study of interest was about packaging design. I mention this because again, the physical environment impacts our behavior. People sense this intuitively, but in our suck-it-up culture, brush it off as insignificant. It matters in: schools, prisons, hospitals, public parks & streets, libraries, our homes. It's already well known that circles and ovals on packaged food items attract us. But this particular case involved testing alternative design for a deodorant. Different color options were presented to people who were willing to try the product for free. Blue, Orange, and some other color. Same product, different container. The people who used the product when it came out of an orange container reported the deodorant gave them a rash. The ones who got theirs from a blue container said it worked well and they like it. For the third color, the response was that the product was not effective. The general concept was that for most practical purposes, the packaging is the product, and in a visceral way.

I feel like way too little is known by the right people for the right reasons about how human beings fundamentally work. This is an important area of study, but "the market" only incentivizes inquiry when profit is on the horizon. What a waste of human intelligence.

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